Important Note

By accepting this section you agree to our Terms and Conditions. We suggest you read the complete information and understand beforehand. Any claims later on will not be entertained.

Terms & conditions

CHAUFFEUR DRIVEN CARS

Eligibility

• Should be of minimum 18 years and above. – Children below the age of 18 can’t travel alone and must be accompanied by an adult at all times.

Booking Process:

• Booking will be made on the website on Journey as well as the type of car preferred.
• All Tolls, Taxes and Parking Fees are borne by the customer. All distance and time are calculated from Garage to Garage. Any damages to the vehicle either temporary or permanent, done by the customer will be fully reimbursed by the customer to the extent that the vehicle is fully back up into operation.
• Airport pickup/drop are not part of the outstation/local trips. Please verify with us if you are planning Airport pickup/Drop off service.

Customer Responsibilities

• Our chauffeurs will drive cars as per the legal RTO regulations put forth in each city with respect to speed, routes and style of driving
• Our cars are Strictly Non Smoking cars. No Smoking inside the car is allowed.
• Influencing the chauffeur to drive rashly, at high speed or abusing our chauffeurs in any way is strictly prohibited. All complaints must be directed to Garage at any point in time before, during or after the journey.
• Adding more passengers than the legal limit is strictly not allowed and the vehicle will simply return to the garage in such cases without any refund.
• Our chauffeurs will have full authority to deny boarding to customers in case of any alcohol, food and drink or any other potential hazards to the safety and features of the vehicle or journey. He may simply return to our garage without informing us in such cases.
• Carrying illegal Firearms, ammunition, drugs or any other illegal activities is prohibited and the journey shall be discontinued and vehicle returns the moment it is found out.
• Customers will be responsible for any damage that may occur to the car or chauffeur if they influence the chauffeur to drive/do things that are not in the purview of the agreed plan/trip/contract.
• In Chauffeur driven cars, maximum driving duration is for 12Hrs and 300 Kms only [whichever occurs first]. We reserve the right to stop the journey as it is not good for neither the chauffeur nor the car for prolonged journeys.
• Our chauffeurs must be treated with respect, dignity and humility. Abusing them in any manner might lead to legal action against the customer
• In case of any questions or complaints please reach out to us at +91-96198-82855

Indemnity

• The User hereby releases and agrees to indemnify us from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the User or any other person in or upon the Vehicle before or after return of the Vehicle.
• The User shall be solely responsible for and shall keep us fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the Vehicle, accruing in connection with the Vehicle or as a result of the negligent use thereof and against any breach of obligation by the user of the Vehicle.
• The User shall keep us fully indemnified including its directors, employees and shareholders against all losses, liabilities, costs actions, claims, any fines or penalties imposed ( Losses ) in respect of these Terms and Conditions or arising out of or in connection with use of the Vehicle including Losses on account of any third party liability, damage to the vehicle, accidents, illegal use of the Vehicle, misrepresentation or breach of its obligations by the User.
• The User hereby acknowledge that for the purposes of the Motor Vehicles Act, 1988, the User shall be liable in respect of the Vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the Vehicle including but not limited to any challans, penalties, third party liability, accidents and the User shall indemnify against any losses, damages, costs and liabilities etc., in this regard.
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Disclaimer

• The User acknowledges that the use of the Services is at his sole risk. We disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the Services offered by it.
• We shall not be responsible or liable for any loss or damage, however caused or suffered by the User arising out of the use of the Services or due to our failure to provide the Services at all, for any reason whatsoever whether or not beyond the control of us.

GENERAL TERMS AND CONDITIONS

Eligibility

• Should be of minimum 18 years and above. – Children below the age of 18 can’t travel alone and must be accompanied by an adult at all times.

Booking Process:

• Cars are issued to the person who contacts and sends details to us. If at any point in time we find that the car is being driven by a different person or used for a different purpose, we may cancel the trip abruptly and recall the car without any refunds.
• We reserve the right to refuse bookings or on-boarding of customer without any explanation as per our safety and security standards even if the booking has been received
• Customer name used in the Booking invoice will finally be responsible for all T&C mentioned here in order to return the car in the condition given.
• Since we are an online company there may be times when our technical team may be conducting online tests. During such times the values/ prices/ details of the fleet may be completely different from the actual ones, in such cases if there is any booking made by the customer on such fleet will be cancelled immediately with complete refund.

Cancellations

• Any cancellation will attract 100% charges (Standard cancellation charges).

Customer Responsibilities

• All of our chauffeurs are COVID19 vaccinated and have been trained on professional etiquettes and standards of customer interaction.
• All cars are subject to availability and in as is condition.
• Safety of our vehicle, chauffeur and passenger is utmost important to us. In case if we feel the contractual terms or safety standards are compromised for whatever reason, we may recall the car and chauffeur unconditionally. Refunds are subject to further evaluation of the situation.
• In case of any communal riots, natural disaster or any other threats that our chauffeurs encounter during the trip, we may call back the car without prior notice to the customer
• In case if the car is used for any illegal activities, the customer will be completely responsible for the entire issue including the compensation to us.
• Any damages caused or violation of traffic rules may result in profuse delay in refunds.

Indemnity

• The User hereby releases and agrees to indemnify us from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by the User or any other person in or upon the Vehicle before or after return of the Vehicle.
• The User shall be solely responsible for and shall keep us fully indemnified against any loss, theft, damage, costs, accident or injury (including death) to persons or property, including loss, theft, damage, accident of the Vehicle, accruing in connection with the Vehicle or as a result of the negligent use thereof and against any breach of obligation by the user of the Vehicle.
• The User shall keep us fully indemnified including its directors, employees and shareholders against all losses, liabilities, costs actions, claims, any fines or penalties imposed ( Losses ) in respect of these Terms and Conditions or arising out of or in connection with use of the Vehicle including Losses on account of any third party liability, damage to the vehicle, accidents, illegal use of the Vehicle, misrepresentation or breach of its obligations by the User.
• The User hereby acknowledge that for the purposes of the Motor Vehicles Act, 1988, the User shall be liable in respect of the Vehicle for any of the offences which may be committed under the applicable law and for any liability with respect to the use of the Vehicle including but not limited to any challans, penalties, third party liability, accidents and the User shall indemnify against any losses, damages, costs and liabilities etc., in this regard.

Disclaimer

• The User acknowledges that the use of the Services is at his sole risk. We disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the Services offered by it.
• We shall not be responsible or liable for any loss or damage, however caused or suffered by the User arising out of the use of the Services or due to our failure to provide the Services at all, for any reason whatsoever whether or not beyond the control of us.

Note:

• These T&C are constantly updated and the latest conditions are applied even if it is not available in the invoice at the time of booking.